Frequently Asked Questions:

Q: How do I place my order?
A: Simply browse through the products listed to the right and click "Add to     Cart" when you've found an item you wish to purchase. When you have     selected all of the items you want to buy, click the "Checkout" button.

Q: What information do you need on the customer details screen?
A: Please fill in as much information as possible. This will allow us to     process your order more quickly.

Q: Why doesn't the checkout process require a payment method?
A: Before we finalize and ship your order, someone from our team will be     in touch with you either via phone or email to confirm the order and     your preferred payment method. If you would like to expedite your     order by providing a credit card number, please provide this     information in the "Additional Information" section of the checkout     screen.

Q: What if I need to make a change to my order?
A: Unless we have explicit instructions to ship immediately, someone from     our team will call or email you to confirm the details of your order. You     may also call or email us.
    Our toll-free number is (866) 794-1818.     
    Email: orders@soysilk.com

Q: Why does my order show $0.00 for shipping charges?
A: Shipping charges will be included in your final invoice. We use FedEx     ground to ship all of our orders so that we can provide you with     competitive shipping rates.

If you have a question that is not answered on this page, please feel free to contact us by using the oval button to the upper right hand corner of your screen. This will open a live chat window so that you can chat directly with Jonelle, Jonette, Kat or Joan.